Privacy policy

To better protect your privacy, Family Assurance Medical Plans provides this notice explaining its online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, Family Assurance Medical Plans makes it available from the footer on every page of our site.

Your Privacy
Your privacy is important to Family Assurance Medical Plans. Our commitment to privacy guides every decision Family Assurance Medical Plans makes about how, where, and when to collect information. The personal information we collect helps us help you have the most enriching experience on the Family Assurance Medical Plans website and to provide you with information about the best products and services. We’re constantly striving to improve our site and services. Your shared information helps us make these improvements.

​Personal Information Gathered

Contact Information
We collect information about how to reach you at the time you contact Family Assurance Medical Plans, or when you register to use an Family Assurance Medical Plans service. Providing us with your name, email address, telephone number and other information allows Family Assurance Medical Plans to contact you if there is an identified problem with any product, if we would like to inform you of changes to existing product, and if there are new products & services we would like you to know about.

Order Processing Information
You may submit credit card or billing information to us in order to process a purchase order. This information is maintained on a secured basis by a third 

Our Privacy Guarantee
We will not give, sell, rent, or loan any identifiable personal information to any third party, unless legally required to do so or unless said third party is contracted to help us perform our day-to-day operations. Family Assurance Medical Plans may share non-personal, summary, or aggregate customer data, with all personal identifying information removed, with partners and other third parties.
Family Assurance Medical Plans may also disclose your personally identifiable information (i) to correct technical problems and malfunctions and to technically process your information; (ii) to protect the security and integrity of our website; (iii) to protect our rights and property and the rights and property of others; (iv) to take precautions against liability; and (v) to the extent required by law or to respond to judicial process.

Personal Health Information
Family Assurance Medical Plans does not collect or store any personal health information (“PHI”) as Family Assurance Medical Plans is only a marketing reseller of a TeleMedicine product provided by Teladoc/ Healthiest You Plans. Thus, any PHI disclosed is subject to the privacy policies and practices of Teladoc / Healthiest You Plans and its respective service provider(s).

Links To Other Websites
Our website may contain links to other websites. You should carefully review the privacy policies and practices of other websites, as we cannot control or be responsible for their privacy practices.

Notification Of Changes
If we decide to change our Privacy Policy, we will post the revised Privacy Policy with or without notice to you. We will collect, use and disclose a user’s personally identifiable information in accordance with the Privacy Policy that was in effect when such information was collected, except that if you furnish information to us after a change in our Privacy Policy, all information shall be governed by the Privacy Policy in effect at the time information was last provided to Family Assurance Medical Plans.

Teladoc / Healthiest You

Notice of privacy practices


Teladoc’s Commitment to Your Privacy

Teladoc is dedicated to maintaining the privacy of your protected health information (‘PHI’). PHI is information about you that may be used to identify you (such as your name, social security number or address), and that relates to (a) your past, present or future physical or mental health or condition, (b) the provision of healthcare to you, or (c) your past, present, or future payment for the provision of healthcare. In conducting its business, Teladoc will receive and create records containing your PHI. Teladoc is required by law to maintain the privacy of your PHI and to provide you with notice of its legal duties and privacy practices with respect to your PHI.


Teladoc must abide by the terms of this Notice while it is in effect. This current Notice takes effect on May 22, 2009, and will remain in effect until Teladoc replaces it. Teladoc reserves the right to change the terms of this Notice at any time, as long as the changes are in compliance with applicable law. If Teladoc changes the terms of this Notice, the new terms will apply to all PHI that it maintains, including PHI that was created or received before such changes were made. If Teladoc changes this Notice, it will post the new Notice on its Web site and will make the new Notice available upon request.


Uses and Disclosures of PHI


Teladoc may use and disclose your PHI in the following ways:


Treatment, Payment and Healthcare Operations. Teladoc is permitted to use and disclose your PHI for purposes of (a) treatment, (b) payment and (c) healthcare operations. For example:


Treatment. Teladoc may disclose your PHI to another physician or healthcare provider for purposes of a visit or in connection with the provision of follow-up treatment.


Payment. Teladoc may use and disclose your PHI to your health insurer or health plan in connection with the processing and payment of claims and other charges.


Healthcare Operations. Teladoc may use and disclose your PHI in connection with its healthcare operations, such as providing customer services and conducting quality review assessments. Teladoc may engage third parties to provide various services for Teladoc. If any such third party must have access to your PHI in order to perform its services, Teladoc will require that third party to enter an agreement that binds the third party to the use and disclosure restrictions outlined in this Notice.


Authorization. Teladoc is permitted to use and disclose your PHI upon your written authorization, to the extent such use or disclosure is consistent with your authorization. You may revoke any such authorization at any time.


As Required by Law. Teladoc may use and disclose your PHI to the extent required by law.


Special Circumstances

The following categories describe unique circumstances in which Teladoc may use or disclose your PHI:

Public Health Activities. Teladoc may disclose your PHI to public health authorities or other governmental authorities for purposes including preventing and controlling disease, reporting child abuse or neglect, reporting domestic violence and reporting to the Food and Drug Administration regarding the quality, safety and effectiveness of a regulated product or activity. Teladoc may, in certain circumstances disclose PHI to persons who have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition.


Workers’ Compensation. Teladoc may disclose your PHI as authorized by, and to the extent necessary to comply with, workers’ compensation programs and other similar programs relating to work-related illnesses or injuries.


Health Oversight Activities. Teladoc may disclose your PHI to a health oversight agency for authorized activities such as audits, investigations, inspections, licensing and disciplinary actions relating to the healthcare system or government benefit programs.


Judicial and Administrative Proceedings. Teladoc may disclose your PHI, in certain circumstances, as permitted by applicable law, in response to an order from a court or administrative agency, or in response to a subpoena or discovery request.


Law Enforcement. Teladoc may, under certain circumstances, disclose your PHI to a law enforcement official, such as for purposes of identifying or locating a suspect, fugitive, material witness or missing person.


Decedents. Teladoc may, under certain circumstances, disclose PHI to coroners, medical examiners and funeral directors for purposes such as identification, determining the cause of death and fulfilling duties relating to decedents.


Organ Procurement. Teladoc may, under certain circumstances, use or disclose PHI for the purposes of organ donation and transplantation.


Research. Teladoc may, under certain circumstances, use or disclose PHI that is necessary for research purposes.


Threat to Health or Safety. Teladoc may, under certain circumstances, use or disclose PHI if necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.


Specialized Government Functions. Teladoc, may in certain situations, use and disclose PHI of persons who are, or were, in the Armed Forces for purposes such as ensuring proper execution of a military mission or determining entitlement to benefits. Teladoc may also disclose PHI to federal officials for intelligence and national security purposes.

Your Rights Regarding Your PHI


You have the following rights regarding the PHI maintained by Teladoc:


Confidential Communication. You have the right to receive confidential communications of your PHI. You may request that Teladoc communicate with you through alternate means or at an alternate location, and Teladoc will accommodate your reasonable requests. You must submit your request in writing to Teladoc.


Restrictions. You have the right to request restrictions on certain uses and disclosures of PHI for treatment, payment or healthcare operations. You also have the right to request that Teladoc restrict its disclosures of PHI to only certain individuals involved in your care or the payment of your care. You must submit your request in writing to Teladoc. Teladoc is not required to comply with your request. However, if Teladoc agrees to comply with your request, it will be bound by such agreement, except when otherwise required by law or in the event of an emergency.


Inspection and Copies. You have the right to inspect and copy your PHI. You must submit your request in writing to Teladoc. Teladoc may impose a fee for the costs of copying, mailing, labor and supplies associated with your request. Teladoc may deny your request to inspect and/or copy your PHI in certain limited circumstances. If that occurs, Teladoc will inform you of the reason for the denial, and you may request a review of the denial.


Amendment. You have a right to request that Teladoc amend your PHI if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is maintained by Teladoc. You must submit your request in writing to Teladoc and provide a reason to support the requested amendment. Teladoc may, under certain circumstances, deny your request by sending you a written notice of denial. If Teladoc denies your request, you will be permitted to submit a statement of disagreement for inclusion in your records.


Accounting of Disclosures. You have a right to receive an accounting of all disclosures Teladoc has made of your PHI. However, that right does not include disclosures made for treatment, payment or healthcare operations, disclosures made to you about your treatment, disclosures made pursuant to an authorization, and certain other disclosures. You must submit your request in writing to Teladoc and you must specify the time period involved (which must be for a period of time less than six years from the date of the disclosure). Your first accounting will be free of charge. However, Teladoc may charge you for the costs involved in fulfilling any additional request made within a period of 12 months. Teladoc will inform you of such costs in advance, so that you may withdraw or modify your request to save costs.


Breach Notification. You have the right to be notified in the event that Teladoc (or a Teladoc Business Associate) discovers a breach of unsecured PHI.


Paper Copy. You have the right to obtain a paper copy of this Notice from Teladoc at any time upon request. To obtain a paper copy of this notice, please contact Teladoc by calling 1.800.Teladoc.


Complaint. You may complain to Teladoc and to the Secretary of the Department of Health and Human Services if you believe that your privacy rights have been violated. To file a complaint with Teladoc, you must submit a statement in writing to Teladoc: Attn: Security Officer, 1945 Lakepointe Dr., Lewisville, TX 75057. Teladoc will not retaliate against you for filing a complaint.


Further Information. If you would like more information about your privacy rights, please contact Teladoc by calling 1.800.Teladoc and ask to speak to the Privacy and Security Officer. To the extent you are required to send a written request to Teladoc to exercise any right described in this Notice, you must submit your request to Teladoc at: Attn: Security Officer, 1945 Lakepointe Drive, Lewisville, TX 75057.